Dear passengers!

We have received a lot of tickets to be refunded. There is a complicated procedure of refund, involving different employees and due to the present emergency situation our human resources are limited. We are working to return you the money for the unused tickets as soon as possible. Meanwhile we ask you to be understanding and patient. The money for unused tickets will be transferred to you within three months from the date of receipt of the application. Applications for the return of tickets are accepted within 6 months from the date of the journey.